Return Policy

 Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If any of our products do not meet your expectation, please contact us within 3 days of receiving your item and we will do our absolute best to make you happy. We do not accept returns on printed merchandise unless it is due to a manufacturing defect.

Missing Items

Missing items must be reported within 30 days of purchase to be eligible for refund or replacement.

 Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@joonafrica.com.

 Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@joonafrica.com

 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Please email hello@joonafrica.com to receive instructions on where to return your product.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged during shipping

If your item(s) are damaged during shipping, please notify us within 5 business Days. Upon approval of your claim, your replacement item should arrive within 7 business days.

Completed orders

Once your order is placed online, it cannot be canceled for any reason. If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact the JOONAFRICA home office directly by emailing – hello@joonafrica.com.

All return shipping charges will be borne by the Retailer unless the item is being returned because of a manufacturer’s defect. Credit for shipping charges will be given at the end of the refund process. JOONAFRICA will refund GROUND SHIPPING charges on returns for defects. ANY OTHER METHOD OF RETURN SHIPPING WILL NOT BE GRANTED.

                                                     Replacements
If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.

                                                  Product Warranty
JOONAFRICA will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design. Sometimes there will be variations in shape, color, and size of personalized products. JOONAFRICA makes no warranty or representation as to the fitness for a particular purpose, merchantability, craftsmanship or any other warranty or guarantees concerning products or services purchased from or through JOONAFRICA. Items will not be refunded, replaced or exchanged if it is determined that the product is damaged by common discoloring or normal wear. JOONAFRICA reserves the right to examine each item that is being returned. Under certain circumstances, a Retailer may be contacted to discuss the damaged product(s).

                                                           Design
Due to variations in print material or computer monitor settings, we cannot guarantee your color will be an exact match. Slight color variance should be expected. Colors may vary on different materials. For example, ordering a ceramic mug to match a glass cutting board – The materials are completely different and may vary in color even when selecting the same color from the color palette.